CLIENT RIGHTS

Regional Mental Health Center (RMHC)/Regional Health Clinic (RHC) is dedicated to ensuring that your treatment here meets the highest standards of quality care. The following rights ensure your personal privacy and dignity while at RMHC/RHC. Regardless of race, religion, gender, ethnicity, age, or disability, you have the right:

be involved in care planning and treatment, and to be able to request or refuse treatment. For minors, parents or guardians have the right to be included in the treatment planning process and the creation of an

Individualized treatment plan.

*RMHC/RHC provides a grievance process for clients who are dissatisfied with treatment, who feel their rights have been violated, or who have allegations of professional misconduct or ethical concerns to report. You should discuss your complaint with your primary clinician first, then the clinician’s supervisor or the program director. If you feel your concern is still unresolved, then contact the client advocate at 219-769-4005. If you have compliments, questions, concerns, or complaints about services, treatment, procedures, safety issues, rights or policies, you can call the VP of Community Mental Health Services at Regional Mental Health Center (219-392-6022), or the Consumer Service Line, Indiana Division of Mental Health and Addictions (800-901-1133) or the Indiana Advocacy and Protection (800-622-4845) or the Joint Commission’s Office of Quality Monitoring (800-994-6610) or by e-mailing complaint@jointcommission.org.    

 

HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT 

Federal regulations require that Regional Mental Health Center (RMHC)/Regional Health Clinic (RHC) provide you with a copy of our Notice of Privacy Practices.  This Notice of Privacy Practice outlines your basic rights under the Health Insurance Portability and Accountability Act (HIPAA), as well as our responsibilities.  The following is a brief summary of the information contained in the Notice of Privacy Practices.

 

This information can and will be used to:

 

Regional Mental Health Center (RMHC)/Regional Health Clinic (RHC) has the right to change its Notice of Privacy Practices from time to time and you may contact us at any time to obtain a current copy of Notice of Privacy Practices.  You may also request in writing that we restrict how your private health information is used or disclosed to carry out treatment, payment or healthcare operations.  We are not required to agree with your restrictions, but if we do agree, then we are bound by such restrictions.

 

If you have any questions regarding theses rights, please discuss them with your primary clinician or case manager at any time during your course of treatment with us. 

 

Patient Responsibilities

Patients receiving services from Regional Health Clinic have certain responsibilities.  As a patient you have the responsibility:

DISCOUNT SLIDING FEE SCALE 

Regional Health Clinic is a federally qualified health center that ensures that quality health care is available for all patients regardless of their inability to pay.  Qualifications for the discount sliding fee scale for medical and dental services are determined by proof of income, household size and living status.   Recertification is required annually. 

Payment options include:  cash, debit, Medicaid, Medicare, commercial health plans, under insured and uninsured discount self-pay option.  To learn more about this service or other insurance options, please see our front desk staff.

                                                                             

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